Frequently Asked Questions
What information do I need and how do I prepare measurements before coming into Builders Surplus?
Read our Builders Surplus Prep Checklist! You’ll find helpful tips on measuring the space for your kitchen cabinets, so you can be fully prepared before your visit to our warehouse. Find our Prep Checklist here.
What is the advantage of buying in-stock merchandise?
We recommend anybody looking to install new cabinetry see their options in person. We can’t tell you how many customers have come to us disappointed with how their delivery looked in person, compared to online. Visit us in person to enjoy our expert customer service and expansive range of countertops, bathroom sink cabinets, and more.
Are most items in stock?
Yes, most items you see on our website are in-stock. At our Orange County showroom and warehouse we carry the majority of our countertops, kitchen cabinets, and bathroom vanity items in stock, and our expert staff will be more than happy to walk you through your options.
What if you don’t have an item in stock?
If we happen to not have a particular item in stock, we will be happy to order it for you.
How long do custom orders take?
We maintain close relationships with our manufacturers, allowing us to give accurate projections on the timeframe of your custom order.
How do you select your manufacturers?
We have worked closely with select manufacturers for many years, and we rely on our long-standing relationships with these companies to provide top-quality countertops, kitchen cabinets, and bathroom vanity products to our customers at warehouse prices. We test all of our products ourselves for quality and consistency, allowing us to cover our #1 concern: our customers’ happiness and complete satisfaction.
Do you accept credit cards?
We don’t. By accepting only cash, debit cards, and checks, we keep can keep our costs low for our customers!
What is your “inspect merchandise now” policy?
Nothing goes out in a box without the customer inspecting it. This eliminates mistakes and lets our customers know exactly what they purchased before they leave our store. We want to make sure you are completely satisfied with your purchase BEFORE you leave the loading dock, especially because we do not accept returns.
Your warehouse is huge! Do you have staff to help me?
Absolutely! Our staff are trained and knowledgeable about our products and will be happy to help you through every step of your visit to our showroom and warehouse. Whether it’s simply replacing your old bath vanity, kitchen cabinets, or beginning a major renovation, our teams are eager to help you.
What is “full disclosure?”
Our policy is to tell our customers everything we know about a product. If we do not think a product works for a particular project, we will work to steer our customers toward more suitable options.
Do overstocks & closeouts mean sub-standard products?
Absolutely not. We stand by each and every one of our products. We do not sell sub-standard products to our customers or stock them in our warehouse.
Do you accept returns?
As part of our mission to keep our costs as low as possible for our customers, we do not accept returns. This allows us to keep return and restocking costs out of our process, which ultimately leads to lower prices for you, our valued customers!
Do you deliver!
We do not offer delivery services or referrals. Keep in mind nothing leaves our warehouse without the customer inspecting all items.